1. Where can I locate your prices?
We continue to update our website to help streamline the process of getting you a total ASAP! You can now click through and see quantities and pricing item-by-item.
2. What does the design consultation consist of?
We offer design consultations with one of our talented design representatives who will help get you started on nailing down your style/aesthetic/color palette/rental needs. From there you also have the option of further design services such as design boards and mockups. Please discuss with your design rep for more details! Additional time for these design services will be subject to an extra fee.
3. Can i come to your warehouse?
No, we do not offer in person appointments but can send you pictures and videos upon request due to our inventory being at warehouses in different hubs in various cities.
4. how far do you deliver?
Our North Carolina warehouse delivers anywhere in the Carolinas. Don’t see your city listed? Don’t worry! Our team loves to travel and deliver to new places. Please inquire!
5. How do I reserve my order?
To reserve your dream rentals, we require a signed contract, Terms and Conditions, and a 50% non-refundable initial payment (100% non refundable deposit for orders less than 30 days out). Since our rentals are first come-first serve, we promise to work quickly with you on creating a quote you feel comfortable booking. Afterwards, we can of course still make minor adjustments and additions to the quote depending on availability.
6. do you have aN ORDER minimum?
For delivered orders our rental minimum changes based on event location and whether the event date is during peak season or off peak season. Please inquire with an STATEMENT Event Furnishings representative to find out! Currently, the East Coast has a $1,000.00 minimum order for delivery, but you can almost always have the option to will call if you can’t meet the minimum.
7. do you offer day of styling?
We welcome limited Will Call Orders. Note, minimums may apply depending on date of event.
Our Award-Winning Design Team loves attending events to ensure each STATEMENT piece is set up properly, allowing you to enjoy what matters most – your event! An onsite stylist does acquire an additional fee and ranges based on the location of the event and the time required. Typically there is a styling fee plus mileage. Please inquire with one of our designers for exact pricing!
8. oops, i broke it, now what?
STATEMENT knows that things happen beyond the usual wear and tear and wants all our customers to enjoy as near to a worry-free experience as possible. We charge a modest damage waiver fee equal to ten percent (10% ) of the total rental fee which is indicated on the Rental Items List. It covers normal wear and tear, including accidental spills that can be cleaned, and other incidental damage that we can repair. For items damaged beyond our in-house repair capabilities, or missing/not returned at all, a repair or replacement fee will be charged. This is not coverage for damage due to neglect or misuse ( example: Rental Items left out in the rain uncovered and unprotected: or candle holders, linens or lanterns with wax); nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance or shortages. All broken or damaged items must be saved and returned to Statement Event Furnishings for the waiver to apply. Fee does not cover gross negligence or egregious damage such as tears, burn marks, punctures and stains. Please see Terms and Conditions for full details.
9. i don’t see what i’m looking for?
Lucky for you, we thrive off the hunt! If you’re looking for something that you would love to incorporate into your event and can’t find it on our site…let us know! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.
10. HOW DO I RENT ITEMS FROM STATEMENT RENTALS? WHAT’S THE QUICKEST WAY TO GET A QUOTE?
Quickest way is to go to our website, head to the Rentals tab and search through the various categories of rentals for the items you are interested in. Once you find pieces that you love, you can click on the “plus/cross” symbol next to that item and a pop-up will appear that will allow you to put in your event or rental time period information, location, etc. From there you can continue to add as many items to your wishlist as possible. Once you’ve completed adding amazing items, you can click on the plus sign in the lower right corner of your screen and it will direct you to send your total. We will then include damage, cleaning, and delivery and pickup fees and send you a fully comprehensive quote. If you’re having trouble piecing together pieces you can also send us an email and for an additional design fee we can suggest items based on your color scheme, style, and furniture needs.
11. WHEN SHOULD I BOOK FOR MY EVENT?
As a rule of thumb, we suggest up to a year in advance of the event to book their rentals and no later than three months especially if it’s during peak wedding season. If rentals are used for other purposes such as long term home rentals, movie sets, photo shoots, etc. these can be rented closer to the date needed but will be subject to availability.
12. AM I ABLE TO CHANGE AN ORDER ONCE I RESERVE ITEMS?
Absolutely! You’re able to make changes up until the week of your event or rental time period at no additional charge. You are always able to add on items.
13. HOW DO I PAY FOR MY ORDER?
After reviewing the quote, you will see an option where you can review and sign the contract. Upon signing the contract with us, you will see another page where you are able to make a payment by card or ACH payment. If rentals are booked within 30 days the total order amount will need to be paid in full. If beyond 30 days, we request a 50% non-refundable deposit and the remaining balance will be due 30 days before the event or rental period.
14. DO YOU OFFER CUSTOMER PICK-UP?
We do offer Will Call for limited items with a lowered minimum order fee of $500. Items include smaller accessories like lanterns, LED candles, pillows, and rugs. Our larger items are not able to be picked up by clients due to insurance liabilities if items were to be damaged in transit.
15. WHAT IS THE LENGTH OF THE RENTAL?
Pricing includes a full 24 hour rental for events. We do not additionally charge if delivery happens the day before and pickup the day after. Anything beyond a day before or day after additional fees will apply. Long term rentals are prorated at a discounted rate.
16. WHAT IS YOUR CANCELLATION POLICY?
To ensure availability of all services and products, deposits are non-refundable. The following cancellation fees will apply, subject to any category-specific cancellation policies:
61 days prior: no cancellation fee, non-refundable deposit is retained but transferable to new date 1 year from original contract date
30 days prior: 100% of contract total
Days prior refers to the number of days before the earliest delivery/pickup/setup/arrival time.